Patient Rights

Patient using a wheelchair in a hospital room

Patient Information

Access to Care

Timely access to appropriate, high-quality healthcare.
Information about alternative care options if a service is not available at Ibn Al-Nafees Hospital.
Assistance in obtaining a second opinion if you choose to do so.
Access to an interpreter when required.

Patient Information

Respect and Dignity

Your privacy and dignity will be maintained at all times.
Safe and considerate care that recognizes your personal values and respects your cultural, religious, and ethical beliefs.
Information about you and your care will be kept confidential.
Protection from verbal abuse, neglect, and other forms of mistreatment.

Patient Information

Quality Service

Care and treatment delivered according to the services available at the hospital.
Care in an environment that is safe, clean, and conducive to healing.
A timely response to pain, with the intention of making you as comfortable as possible.

Patient Information

Communication and Information

Clear information about your condition, treatment plan, choices, risks, benefits, and potential outcomes so that you can make informed decisions about consent or refusal.
Information about who is responsible for your care and the identity of your caregivers.
An explanation of the care you require after discharge and the importance of keeping your contact information up to date.
Information about hospital policies and how patient comments or complaints are reviewed and resolved, without compromising your healthcare.
Access to a complete medical report and accurate examination results when requested and available.
Information about the cost of required treatment and services.
The choice to agree or refuse to participate in student training or medical research.

Patient Information

Your Responsibilities

Provide accurate and complete information about your illness, medical history, and other matters related to your health.
Bring your current medications to each visit when requested so they can be reviewed by your healthcare provider.
Follow treatment instructions and ask questions when you do not understand the information you have received.
Report changes in your medical condition, including problems with your current treatment.
Make informed decisions about your care and accept responsibility for those decisions.
Follow hospital policies regarding patient conduct, including no-smoking and visitor policies.
Treat other patients, visitors, and hospital staff with courtesy and respect.
Pay charges billed to you in a timely manner.
Arrive on time for appointments or reschedule in advance whenever possible.
Prepare to leave the hospital in a timely manner when your doctor advises discharge.
Ask staff for the information and support you need to care for yourself at home.

Patient Information

Comments and Concerns

Ibn Al-Nafees Hospital encourages you to tell us how we may serve you better. Many concerns can be addressed by speaking with your doctor or caregivers. The Patient Service Officer is also available to listen and assist you.

Rights and responsibilities that support a respectful care experience

Access to Care

Respect and Dignity

Quality Service

Communication and Information

Your Responsibilities

Comments and Concerns

Have a question, comment, or concern about your care?